Can't change Video Rendering & Playback settings

Premiere Pro Tech Support

While rendering, I got the “Error retrieving frame” message.
One suggested fix was to switch the video rendering option from CUDA to Software Only. But when I tried to do that, the dropdown was grayed out and inactive.
I tried holding SHIFT while starting Premiere but the box didnt pop up

https://preview.redd.it/e6t66ptb50hf1.png?width=685&format=png&auto=webp&s=418b16a644af3730033962ca4f95ff913bafd1ab

Any idea how I can enable it or fix this issue?

Posted Aug 4, 2025, 1:13 PM UTC

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