Help Desk to IT PM?

Getting into PM

Hello Everyone,

I am NOT asking for a step-by-step guide, but for:

  • recommendations of quality learning resources
  • insightful questions I should ask myself
  • anything I should be thinking about

A little bit about me:
33, formally a musician, embarking on a new career in IT. Currently working help desk. I have great people skills and want to maximize on my soft skills. I value technical skills, but Im not interested in ANY engineering level role down the line. I did an apprenticeship for a Linux Sys admin role and I was bored out of my mind (Linux is cool though). I truly believe capitalizing on my soft skills is best for me. I am extroverted and would like a job that requires ppl interaction with a technical edge.

No degree, just various years of schooling and my A+ cert. I have spoken with 2 PMs already with wildly different paths, but that's too small of a data pool....

Posted Aug 29, 2025, 2:19 PM UTC

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