Everyone has had THAT manager before.
I worked at an "electronics store" (that wasn't a City or Shack) and had a manager who was just plain scummy. Like I never found a redeeming quality to list about him scummy.
I'm just going to list a few of his "redeemless traits."
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To reduce the "shrink" (loss/theft) numbers, he would write off items as "store use." I don't know what store needed 12 shredders, an entire pallet of copy paper, 14 DIFFERENT types of keyboards, and 33 inkjet printer cartridges from 6 different manufacturers, but ours did. All in one day.
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Every item eventually goes on clearance. It goes through a series of clearance mark downs, and then it gets listed as $0.01. Yes. A penny. Items listed as a penny are supposed to be donated to a local charity. (Like an actual list is printed out and a copy of a 501c3 form stapled to it with a signature from the agency rep)
This manager saw a laptop go onto the clearance list and hid it in his office. Saw it go to a penny, then rang it up himself and took it out to his car. The register he rang it up on WASN'T even used that day. And it was SHORT. By his ONE SALE. He didn't even PAY the PENNY.
- The Extended Warranty trick. He WANTED his damn bonuses for meeting extended warranty sales quotas. Floor staff would get 5% commission, but management could get up to $10,000 in yearly BONUSES.
He went into Microsoft Word and CREATED fake price signs. Soooo, for all the high dollar items (computers, printers, monitors, scanners, etc) he would print out higher prices and place the higher price over the pre-printed sign. Let's say it was a $999.99 computer and the extended warranty costs $99.99.
The NEW price sign would say "$1,099.98 and INCLUDES FREE EXTENDED WARRANTY"
BUT, that's not all. What if somebody returns a product that had a warranty purchased with it? DO NOT ACTUALLY return the warranty, because that WILL count as -1 in warranty sales.
Instead return the item but then use a "dummy SKU" that just says "SERVICES" on the receipt and asks for you to enter the price. Match the price of the warranty and the customer gets their full refund but extended warranty numbers don't take a hit.
- The AOL sign-up kickback. (THIS is what ACTUALLY got the idiot fired.) There was some deal with getting AOL sign-ups. Something like if a store got 100 or more sign-ups in a particular 30 day period that store would get $5 per sign-up to be used for a staff party and gift card giveaways. Our store ended up having something like $900 in this AOL party fund.
The day of the "party" comes. It's held on a Sunday night, after closing, at the store. He has ordered about $150 of pizza and gone to Walmart. He buys FOUR $50 gift cards, 2 LARGE coolers, and enough beer to fill those giant coolers. He spends about $400 at Walmart. He then ALSO shows that he "spent" the remaining $350ish on buying items from the store to give away at the party.
How do we know all these dollar amounts? Because he had to TURN IN THE RECEIPTS to prevent fraud or theft from the AOL party fund.
Two big problems here. The party fund rules CLEARLY stated you couldn't use the money to buy alcohol. And the cash office manager figured out he didn't REALLY BUY any of the items from the store.
Remember the "penny list" from earlier? Yeah. So he went and bought $350 worth of stuff on clearance. Then returned it all. Kept the sales receipt and turned it in to the cash office. Then kept all the items in his office till they went onto the penny list. Then bought them all at a penny.
He would have gotten away with pocketing the $350 if ONE employee didn't want the raffle gift, thought they could find something better to buy with about $50 in store credit and went to return it the next day. And it rang up at $0.01.
Needless to say, corporate got called in. And the auditing began. Within the first day he was escorted out, his keys to the store were taken from him, and the security code for the alarm was changed.
Posted Sep 2, 2025, 12:12 AM UTC