Pre-employment text but not email with instructions

Hey,

I've received an automated call with instructions to start the pre-employment process. In the message, they stated that an email would be sent with instructions, but I never received it. I checked all my folders, including my spam/junk folder, and it was not to be found.

I sent an email to examsunit@nyct.com for assistance, but what would you recommend? Does anyone have the correct department to contact for help?

If you received the email, what does it say? PIC?