My fun trying to deal with Evri 'executive office' - multiple lost or stolen deliveries, and apparently Claire is real. That's their claim anyway.

I get quite a few packages sent to me, and unavoidably some go via Evri. Especially shipments from the US, where I guess the sender gets no say on who handles packages at the other end. For context I've had at least five packages go missing in the last year. Three of these now were from the US via "Passport Global". Two of them got as far as 'Out for delivery' but were then never delivered. The latest was marked as delivered, then today customer service told me it was last updated at the depot the following day.

I eventually got put in touch with this 'Executive office' after emailing every address I could find, including the PR team, who forwarded my email to them. Interestingly the same PR team told me I could come back to them if I needed more help, but have completely blanked me since. Great public relations there.

Part of what I got into is the constant emails from 'Claire', which are always the same, always say I can reply with more questions, and always ignore any questions. I put it to them time and again that Claire isn't real, but they are adamant it's a real person. Tasawar at the Evri Executive Office said "Can I please advise I did confirm that claire is a real person my email response to you clearly states this." So there you have it. The outright claim that she's real, just apparently someone with utterly appalling customer service skills.

I also asked them how to contact a human being with delivery questions, as I exhausted every chat bot option, every phone option, everything on their contact page, and still couldn't speak to someone. I've asked multiple times now for the exact steps that someone expecting a parcel can take to speak to someone, and they have never been able to.

I also took the advice I saw here about emailing Martijn, which I have done twice now, politely, and been ignored. Before you get excited about contacting the executive office, the email address is just [email protected], so I guess they must have some way of letting some through the automation net.

I'm at a complete loss now, which I guess is their strategy. Make it cheap, ignore the thousands of lost and stolen items and wait for people to go quiet, make sure you can't speak to a person, and wait for the money to roll in. An utter travesty of a company with the single customer service I've ever experienced.