I get quite a few packages sent to me, and unavoidably some go via Evri. Especially shipments from the US, where I guess the sender gets no say on who handles packages at the other end. For context I've had at least five packages go missing in the last year. Three of these now were from the US via "Passport Global". Two of them got as far as 'Out for delivery' but were then never delivered. The latest was marked as delivered, then today customer service told me it was last updated at the depot the following day.
I eventually got put in touch with this 'Executive office' after emailing every address I could find, including the PR team, who forwarded my email to them. Interestingly the sa