Peacock subscription broken after moving

Hi, So, I moved to a new address on 11/24 and had my service moved. After the move my peacock subscription included with my internet plan stopped working and my peacock account shows no plan. When I try to reactivate the perk, I get the following error:

“Your Xfinity account is already linked to another Peacock account.”

I spoke to support a few days ago and they said that it was due to my old service from my old address not being cancelled (this makes no sense because my service was moved to my new apartment on 11/24), they raised a ticket to get it cancelled and said I would be good to go in 24-48 hours.

that times passed and unfortunately, I still cannot use my Peacock subscription.

I decided to reach out here because the chat assistant in the app isn’t set up to handle this specific issue nor route me to a customer service rep for it.

From the research I did this seems to be a common issue that occurs with moves as I’ve seen a lot of other people have had this issue. I’m hoping by posting here I’ll be able to get a resolution to this.