Since it got deleted here is my rant

I’m not the type to go off on people but I’m actually losing my stuff right now.

1. ⁠I moved and they kept charging me for devices. EVEN THOUGH THEY WERE TURNED IN
2. ⁠Once I moved I was told this place would switch over in December. So I go to them to get cable in the meantime on a saturday right. They the following Tuesday xfinity comes to start setting up Internet for the complex . I came home Tuesday and they unplugged my stuff and the cable no longer worked.
3. ⁠I call the phone number and talked to a robot. And then it was a week long back and forth trying to get this figured out. Mind you I had to reset my Xbox after the unplugged it and left nails and sawdust everywhere. I had to take off work to be home for an appointment that NO ONE SHOWED UP FOR. They cancelled it and didn’t call me or anything. All I got was “oh it was cancelled that’s on the company, we are sorry”
4. ⁠I get another cable box and now it doesn’t work at all. After more back and forth. The property manager informs me that they should not have set up cable and that’s why it wouldn’t work. I was told I’d have to wait until the next month when the Internet went live to finish the cable. I was charged For all of this even when it didn’t work.
5. ⁠Well it’s December now. I never got an email about setting up Internet so I had to call the property manager. (Shocker)
6. ⁠I just went to xfinity today and got the new cable box. MIND YOU THIS WAS AFTER I WAS ON THE PHONE FOR ALMOST AN HOUR LAST NIGHT WITH THEM. They said they put in the order and I could just go pick it up. So I did.
7. ⁠I get home a set it up and of course it doesn’t work. Just got off the phone with someone that sounds awfully like a robot. For 45 minutes she told me that I can’t set it up because my account is “restricted and managed by the apartment complex”. Mind you we were told the apartment only handles the internet. But AI chat lady claims she can’t lift the restriction because my account is ran through the apartment.
8. ⁠Now I’m really losing it because WUT do you mean? You’re telling me I have to go talk to the property managers because my account is restricted ????That makes zero sense. Why would the people AT THE STORE give me this if I needed to get some sort of authorization from the property? They checked everything out and were like you’re good to go just plus it in.

I know this was long but I’m so mad I needed to type all of this out. I doubt anyone would read it but I’m going to post this everywhere because this company needs to be held accountable. I am not technically challenged. I have 2 game systems, an iPhone, and play PC games with mods. I can set up a cable box. But what do I do when the company tells me oh we can’t lift the restriction????

Lastly, nowadays if you want them to come out and set it up for you they charge you. But if you go home and do it there always seems to be a problem. Or it’s “your account is restricted” or you “got a bad box, bring it in and return it for a different one”……. Everytime I go to the xfinity store they know my face. And what’s crazy is I never go in there and raise 🔥 like I should because I know no one in there is at fault. I just come in very confused each time.

Now I have to wait until MONDAY to talk with the property manager….again.

😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬😓