Need help submitting formal positive feedback for an amazing Xfinity phone support rep

Hi! I’d like to submit formal positive feedback for a phone support representative I spoke with today. She provided one of the best customer service experiences I’ve ever had with any phone support at any company.

Because the website was having issues, I couldn’t complete my service transfer online and had to call in. She was incredibly kind, patient, and helpful, and I want to make sure her work is properly recognized by her leadership.

I’m specifically trying to make sure this feedback is added to her employee record, not just an automated survey or generic note.

Could someone from the Xfinity team help me get this to the right place so she gets full credit for the outstanding service?

Thank you!