Missing IOL Master Test

Bit of background, I've always worn glasses, stable for the last few years at around -6 both eyes. I was looking into laser when my optometrist discovered that I had Fuchs dystrophy. Shortly after that, a cataract developed in my right eye. After much searching I found an extremely gifted surgeon who is an expert in Fuchs and also does IOL replacements. Here is my issue and my questions. I have traveled to see my surgeon twice (there's a short flight involved) and a set of duet lenses were ordered from Germany almost a year ago. My many queries about why the lenses were taking so long were not fully answered. I was last told that the delay was because it was the hospital that ordered them (a BC hospital, I'm Canadian). Fine, I can wait, but last week I got an email saying that the technician forgot to do an IOL master test both times I traveled for appointments. To be honest, my confidence is shaken. Not in the surgeon, who I believe is top notch, but in his unresponsive and, it appears, lackadaisical staff. Perhaps I'm misunderstanding the process. Can someone tell me, is it normal to miss the IOL master test? Does it affect the lens that gets ordered? The office has suggested i get the test done locally and forward the results. Is that an acceptable thing to do? Are all IOL master test machines the same? That is, could a local reading different from the one in my surgeon's office? And how concerned should I be about the fact that this test wasn't done on either of the two occasions I went to their office in person. Thanks for reading this far. Just looking for some answers that I anticipate can't be answered by the office staff. Thank you