On chat/phone to rework plan, constant bait & swich

I just spent two hours on the chat/phone with Xfinity CSRs and was told they would be able to lower my bill to counter the increase I just received, then kept getting shuffled to different people. Eventually, the best “deal” they offered was $5 higher than what I’ve been paying.

Not sure what the business plan is here when you deal with 20+ year customers this way, but it made me see why people are leaving and has me looking at doing the same thing.