Hiring: Service Delivery Analyst - Dayshift | Ortigas site | we have virtual application in feb 3 & 4
📌 Company: Microsourcing
📌 Location: Ortigas, Pasig
📌 Setup: Onsite | Dayshift
📌 Salary: 30k+ (may change depending on the recruiter)
📌 Start date: Will be discussed by the recruiter
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What You Need:
Non-negotiables:
- 1-2 years of experience in insurance operations or a related field
- Proficiency in email communication
- Strong problem-solving, data analysis, time management, and planning skills
- Experience in creating and updating SOPs and technical or procedural documentation
- Quality assurance experience in reviewing and optimizing processes or outputs
Preferred skills/expertise:
- Training and coaching experience
- Familiarity with OPEX and compliance processes
- Background in insurance Level 1
Your role
As an Service Delivery Analyst, you will:
- Process complex insurance tasks and operate various client systems independently.
- Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
- Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
- Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
- Conduct training by creating training plans, managing processes, and coaching junior trainers.
- Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
- Implement quality assurance measures to ensure processes meet high standards and client expectations.
- Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
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To start your application, go here: https://forms.gle/pPK1ycVi31R1A1NH7
If you're interest in virtual application, kindly read the instruction in the end of the form. STRICTLY FOR SERVICE DELIVERY ANAYLST ONLY.
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Posted Feb 3, 2026, 3:13 AM UTC
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