r/BPOinPH•9 mo. ago

Hiring: Customer Care Specialist - Training onsite then will transition to work from home

Job Openings

📌 Company: Microsourcing

📌 Location**:** Mall of Asia, Pasay City

📌 Setup: Training onsite then will transition to work from

📌 Salary: 30k - 35k (may change depending on the recruiter)

📌 Start date: Will be discussed by the recruiter

📌 Equipment: Will be discussed by the recruiter. Having your own is a plus

________________________________________________________

Job Description:

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

Cater to inbound and outbound calls
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
Maintains open communication with patients/clients and referral sources
Responds to patient/client questions and problems
Services walk in customers as needed
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
Verifies medical necessity with physician
Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
Verifies payer (with matrix), obtains authorization, expiration date
Verifies patient demographics and prior equipment usage with patient.
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and each order (new or otherwise) in system accurately and in a timely manner
Processes closet and on call orders as received
Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
Process orders to shipping or dispatching for Technician or RT deliveries
Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
Attends all departmental meetings, company meetings, and in-services
Reports to work daily and is ready to work at the scheduled start time
Understand and adheres to all of SuperCare Health company policies

________________________________________________________

To start your application, go here: https://forms.gle/pPK1ycVi31R1A1NH7

Other jobs hiring:

Call center operations

Accounting

Back office - perfect for career shifters

Posted Jan 13, 2026, 9:30 PM UTC