Disappointed at St Regis Osaka

I have Marriott Titanium and currently staying at the St Regis Osaka. I have stayed at the St Regis properties once before at St Regis Bali. The difference in experience is like night and day. While St Regis Bali was the epitome of service and opulence, St Regis Osaka leaves a lot to be desired.

- nightly upgrade awards: tried to apply. Didn’t work and I wasn’t surprised after reading the posts here. There were suites available for purchase so not sure how it really works.

- At check in, they tried to sell me upgrades to suites. Showed me some suite options that I could get after paying, which I felt was weird. I think this was most likely miscommunication.

- This was the worst part. I asked for a roll in bed for our kid and they wanted to charge a nightly fee for it, which made the whole experience feel cheap.

For context, I don’t have status with Hyatt and stayed at Hyatt Tokyo. The hotel was much nicer than St Regis and yet they didn’t charge me for the roll in bed.

Are my expectations too high?