Recurring Weekly Outages | Multiple Failed Tech Visits | Essential WFH & Safety Issue

Hello Xfinity Digital Care Team, I am writing to formally request an escalation regarding chronic service instability at my residence. For several months, our connection has dropped at least once a week, which has become untenable for our household. The Impact: • Work: Both my wife and I work from home full-time. We are currently incurring cellular data overages to stay online via hotspots. • Safety: We have a 9-month-old infant. When the internet drops, our camera-based baby monitor fails, creating a genuine safety concern. Account History: • Previous Fixes: A technician recently replaced the physical exterior lines/cables, claiming this would solve the issue. It did not. The persistent nature of these drops suggests a node issue or a fault further up the line rather than a problem with our specific equipment or drop-line. • Request: I need a Senior Technician or a Line Tech to investigate the health of the local node. We have been loyal customers, but we cannot continue paying for a service that doesn't work. I am looking for a permanent technical resolution and a discussion regarding billing credits for the months of intermittent service. If this cannot be resolved this week, we will have no choice but to cancel and switch providers. Thank you for your immediate assistance.