My dietitian died weeks ago but I'm still getting appt reminders from Fay

I've been using Fay Nutrition for about 2 years. I found out my dietitian died several weeks ago. I am still getting appt reminders. it's so messed up and heartbreaking to receive the reminders.

apparently about a year ago they switched their customer service to AI. there is no way to contact them to let them know about her passing. I've tried every way I can think of. it's so crazy.