Can't purchase new phone...

You have already had posts of this nature. However, I need Xfinity to truly understand this and respond. I am on a mobile plan with my sister. I live in NH and she is in GA. I need a new phone and as you are already aware the options are she has to be there with me or it ships to her house in GA. Even as a manager on the account I cannot get it shipped elsewhere or walk out with the phone same day.

While in store I provided my ID and the employee also needed to send a verification link in order to fully access the account.

WHY ON EARTH can you not send a verification link to my sister who is the head of the account to CONFIRM with her she is approving this phone purchase???? You already have the technology set up.

The fact that Xfinity is sticking their head deep in the sand and acting like people who share mobile plans will just naturally exist in the same location always is INSANE.

So. Xfinity.

1. You are a business so why do you not want my money for this new phone purchase?

2. You have the technology so why is there not a verification process for people who do not live in the same location to still approve the purchase from elsewhere?

3. Are you that unaware you think people don't share phone plans from different locations in the country?

It's aggravating to say the least. And the "solution" to this is to ship my phone to her then she ships it to me. Not only is this inconvenient when I was given manager authority which essentially means nothing in this case but also adds more risk of the phone being damaged or lost in multiple legs of shipping.

It's extremely disappointing when we have been with other carriers in the past and never once was this a problem. The understand business better apparently.