PDC TV service is the worst, rant pt.2

As you may have read my rant about the new PDC TV website and PDC service part 1... it only has gotten worse...

2 weeks after I posted this one, I got a mail which said this:
"I completely understand how frustrating this ongoing issue can be, especially after you’ve already paid for your subscription. We’re here to help and want to make sure you have clarity on what’s happening.
 
I’d like to share a bit of context that may help clarify what you’re experiencing. PDC TV recently transitioned to a new payment merchant. Because of this change, we’re currently only able to view payments that were processed through the new merchant’s system. This may be why your previous subscription isn’t appearing on our end.
 
Our relevant team has carefully reviewed all the information you provided, along with their backend data. Unfortunately, they weren’t able to locate an account connected to the payment you made.
 
To move forward, the best next step would be to coordinate directly with your bank or financial institution. They’ll be able to review the transaction with you in detail and, if necessary, help dispute the charge. Once the refund is processed, we strongly recommend resubscribing through the current system to ensure uninterrupted access to PDC TV.
 
We truly appreciate your patience throughout this process and the opportunity to support you. If there’s anything else we can clarify or assist with while you coordinate with your bank, please don’t hesitate to reach out."

Why in the hell would I need to contact my bank to ask them to refund the transaction if PDC TV is the one who made this hell of a problem? I still called my bank and this is the same exact thing they said.

So I mailed PDC TV once again (for the 10th time) that this didn't quite help and that they needed to fix it.

2 weeks later I got the same old f*cking mail I first got... they don't even read the emails...:

"Thank you for reaching out and sharing your viewing experience with us. We understand how important reliable access to your favorite content is and appreciate you bringing this to our attention.
 
If you’re having trouble logging in, please follow the steps below to resolve the issue quickly.
 
Step 1: Reset your password by clicking “Forgot Password” on the login page.
Step 2: Try logging in using Google Chrome, as Safari may cause issues.
Step 3: Confirm your email address and password are entered correctly.
 
To address issues related to app access, kindly follow the steps outlined below to resolve any viewing difficulties:
 
Quick Fixes:

• Refresh – reload the app or website.
• App – make sure your app is updated to the latest version; if issues persist, uninstall and reinstall the app.
• Browser – ensure your browser is up to date, then clear your browser cache and cookies.
• Device – make sure your device software is updated to the latest version.

 
Other Factors:

• Network – move closer to your Wi-Fi router and disconnect other devices to free up bandwidth.
• Geolocation – Germany, Austria, Switzerland, UK have restrictions on some live events. The rest of the countries have all live content available on http://PDC.TV.

 
If the issue continues, please provide the following critical details — they’re essential for us to resolve it as quickly as possible:
 

• App Version:
• Device Model & OS Version: (e.g., iPhone 17 OS26, Android TV)
• VPN Status: (Confirm OFF)
• Public IP Address: (Check at www.whatismyip.com)
• Browser (if applicable): (e.g., Chrome, Safari)
• The event you’re trying to access:
• Error Screenshot/Video: (Please attach to your reply)

 
If you continue to experience issues or need further assistance, please let us know. We’re here to ensure you have a smooth viewing experience.
 
Your response is highly appreciated. Thank you."

I even get days after this mails to f*cking to review the customer support and give them a rating.

What the hell do I need to do next? Mail them again? Wait 2 weeks and get the same message AGAIN?

This is so stupid, considering the PDC is the 'head' of the darting industry...