Giving me a nervous breakdown dealing with customer service.

I am about to have a nervous breakdown. I’m ab authorized user for my mom’s account to the point where I picked up her equipment over the summer. my paren’t an are now in 2 separate apartments. I set up my dad and yesterday tried to move my mom’s service. After 30 minutes on the phone and authorizing $79 a month plus fees they switched it to $250 a month. I have. ow spent over an hour in th phone. I had to merge my mom in. Heres the thing my dad has dementia and kidney failure. My mom has stage 4 cancer and a detached retenia and needs surgery. The stupidity of someone reading a script is sending Me over the edge. Now she can’t verify it because the email isn’t going through. Now the person is saying that the session is going to expire. My mom can’t see and can’t drive. I have Now spent 2 hours on the phone. I’m literally crying sitting here on the phone. Can anyone make things easy? I’m dealing with so much and this is not what I need.