Questioning if I should get the BILT Palladium

Hi,

So I've been questioning if I should get the Bilt Palladium card or go with the Amex Gold, I'm currently not renting, but I've been reading around and people have been saying you don't necessarily need to be renting anymore to make the card work for you. Also not sure if it's worth noting I did recently cancel my C1 VX, since I didn't really like the transfer partners and didn't value the miles as much.

Current monthly spend would be $500 dining, $250 groceries which does include Costco, so there's that factor, and then misc is roughly $2K, but can shoot up to $3K depending on the month, as it might include flights and hotel bookings sometimes. My only hesitation that I've pulling the trigger is seeing all the horrid reviews on the customer service saying it might take 2-3 weeks to even get a response if your card is randomly locked, and seeing people write about how many issues they're facing, regarding making payments, ACH withdrawal, points randomly being deducted, bilt cash disappearing, randomly being charged interest after making your payment on time and in full, it seems like the list continues.

In addition to all of this, how would you all value the BILT points compared to MR?

With this being said, and I'm sorry if this was a pretty long thread as I just have so many questions, but I'd love to hear the opinions from all of you! Would I be better off getting the Amex Gold or should I pull the trigger!