Support feels like it is built around making customers repeat themselves

One thing that annoys me most with customer service now is not even the wait time. It is having to repeat the same issue at every step. You explain it to the chatbot, then again to the first person, then again after transfer, then maybe again in an email follow up. By the end it feels like nobody owns the full problem, they just pass pieces of it around. Most of the time the issue itself is not complicated. A billing mistake, refund delay, account problem, cancellation, something simple like that. But the process makes it feel bigger than it is. It makes me wonder if support systems are actually helping agents, or if they are just adding more layers between the customer and the person who can fix the problem.