When I call, it keeps asking me if i want technical support

I say no, it says "okay, are you calling for technical support?" Over and over. Same thing happened to me with Verizon last month, and i'm speaking clearly so i'm not sure what the issue is. I'm calling to cancel but I said yes just to get through to someone, and it said I might be experiencing issues with service and they'll let me know when it's been restored, wouldnt let me talk to someone. I can't cancel online because they have to do the whole pitch to offer me a lower price I guess.