Connectwise Elite Server Care feedback

Is anyone using this service? An Axcient rep plugged this as a 90% full service option for managed backups on Axcient or Veeam. They're also branding it as proactive Windows server and service care with 24/7 monitoring and remediation. Helping with broken patching, failed services etc, and an additional hotline co-managed clients can call for server issues. The only exclusion they've explicitly called out is networking - it is server only, no network support. I can respect that.

It sounds great but I'm envisioning everything just coming back to me or poor response time when an issue does come up that they can handle themselves. I don't mean to be overly skeptical but I am expecting the worst.

Has anyone used this CW "Elite server care product"? Any experiences positive or negative?