Manufacturer (also seller) is denying global warranty on a €3,200 laptop and illegally refused to provide the "Hoja de Reclamaciones". Can I sue remotely from Asia?

Hi everyone, I need some guidance on Spanish/EU consumer law and the best path forward. Under "Company" well known world brand

The Situation:

• I purchased a flagship €3,200 laptop from the official Company Store in Spain. It has an active Global Warranty.
• I am currently located in the Philippines. The laptop died due to a motherboard short-circuit (a widely documented mass manufacturing defect inherently affecting this specific flagship product line).
• The official local Company Service Center issued a diagnostic report on May 11th stating the laptop cannot be repaired.
• Company regional support refused to honor the warranty, despite admitting on an escalation call that they do have the required motherboard in stock in their Asian warehouses.

The Legal Issue (Spain): I contacted Company Spain support to request a resolution under my purchase jurisdiction. They told me they "can't help". I formally requested the official Spanish government complaint form (Hoja de Reclamaciones).

• The phone agent explicitly refused to provide it, told me to "search for the form on the internet," and hung up on me.
• I then went to the official Company Spain online chat, and the agent stated in writing: "No tengo este formulario de queja" (I do not have this complaint form) but provided an email address to send a generic complaint.

I have already posted a detailed breakdown of the customer support experience on Reddit, which is currently a heavily trending thread

My Questions: Since Company Spain is actively breaking Real Decreto Legislativo 1/2007 by denying mandatory consumer forms and refusing to refund/repair a device they admitted to having parts for:

1. Consumer Protection: Should I file a complaint directly with OMIC (Oficina Municipal de Información al Consumidor) or the Sistema Arbitral de Consumo first? Will they act on the denial of the Hoja de Reclamaciones even if I am currently outside the EU?
2. Hiring a Lawyer Remotely: If consumer authorities fail, can I hire a Spanish lawyer remotely while I am physically in the Philippines with the broken device?
3. Legal Costs: The laptop was €3,200. Since it's over the €2,000 threshold, I know I need a lawyer for civil court. If I win, is it guaranteed under Spanish law that Company will be ordered to pay my legal fees (condena en costas)?

I want to avoid a lengthy court battle if possible, but I am fully prepared to hire legal representation. Any advice on the most efficient administrative or legal route in Spain would be highly appreciated. Thanks!