Poor Customer Service

TELUS owes me money !
There is a credit balance sitting in My TELUS account after I cancelled my internet and cellphone service bundle back in January 2026. And yet Telus has me jumping through hoops to have them return to me the accredited + $136.00 that’s rightfully mine

After several repeated attempts to call them on this matter. I.e. wasted time hanging around for their reply. and then several chatbot replies promising to return my call, which never happened, I lost energy to fight for my rights. And the last time, which was yesterday, the 05th of June 2026, i reattempted to speak once again to a real person, and to my disgust, saw that they closed my account. My account has been officially closed, and therefore I can no longer log on, to discuss what they still haven ‘t done. How can they close an account that still has active money in it (either debited or credited? and in my case CREDITED ???????