Strong Complaint that all your customers should see

I've spent several hours with Xfinity customer support today. All I wanted was the generic web page address to see my devices.

7 or 8 live chat agents

1 phone agent

Several Reddit agents

No one could give me this very very secret info.

People kept telling me to click on a non-existent Devices tab.

Others gave me a link that would automatically take me there once logged in.

Nothing worked. Hours invested.

Then someone on another sub in their first comment told me to go to https://customer.xfinity.com/#/devices.

Yes, this is exactly what I was looking for. Thanks to that person.

Don't mean to be rude to the people who work this sub but I'm sure you can understand my frustration. I know it's not your fault. You tried your honest best to assist me.

But how bad is it that with hours and over 10 people no one could come up with this simple page address?

You know who I am because I submitted my info to the mods. I'd be glad to speak with a higher level manager to discuss today's experience and this past 30 days' experience. And really my past 20+ years' experience. Have them give me a call.

I've already responded to Valerian Frank, title unknown. I'd be happy to speak with someone higher up.