Xfinity Mobile - SIM lock requested days ago, still locked.

A couple days ago I chatted with a rep about having the SIM lock removed from one of the iPhones on my Xfinity Mobile plan. Per the rep, everything about the process went through fine and the lock should've been removed within 24 hours.

48+ hours later, despite numerous restarts, verifying number lock is off, resetting network settings, deleting and re-adding the eSIM, there has been no change in the SIM lock status.

Reaching out here as opposed to doing another chat in hopes of finding out if there is still something that could be preventing the unlock or if the initial request was never actually submitted.