Pending Activations still on account after 1 year

So here lies an issue that I've been having for a while now. I upgraded to Mobile plus, and tried to use the anytime upgrade, but apparently I have 2 pending activation's showing under my line that is preventing me from doing so. I even went into a store and the rep showed me I had a few error's on my line and that they would need to open a direct chat to the backend team to fix it (don't wanna wait in store). I even posted help on the reddit, and received a call from "corporate", and they even couldn't figure it out. So I'm here now hoping I can get this fixed online and not wait possibly a few hours in store. 

TLDR: Have mobile plus, line saying I need to make additional payments to be eligible, in store rep said I have pending activations and error's on my line causing the issue more then likely.