Severe intermittent packet loss beginning at Hop 2 CMTS - Hop 1 stable.

I've been seeing intermittent severe packet loss beginning at this node for the past few years (see prior tickets). Between 2025-03-03 and 2025-11-04 the issue seemed to be resolved, so I figured the local team must have done some fix and not told me about it. But starting on 2025-12-04, it has started happening more regularly again.

Just last week, Comcast workers were on site installing new fiber lines (units are still coax though, frustratingly). I had hoped this would resolve the issue, but it has persisted after their work finished.

Here is PingPlotter evidence from 2026-08-03 showing packet loss combined with extreme latency spikes starting at 96.120.91.125. During this period, I experience 100% packet loss for up to multiple minutes (meaning actual 0 internet connection). The few packets that do return do so with latency up to 2800ms. Here is another PingPlotter screenshot from 2026-01-26 showing the exact same thing happening at the same node. With this in mind I'd like to request an Outside Plant (OSP) Line Maintenance Ticket.