New Build / Local network expansion

Hey I'm trying to obtain service at my new build.
I know there's a guy named Paul at Comcast that greenlit the local network expansion. The construction was outsourced to a third party and as far as I'm aware, that construction project is done. Fiber is pulled to utility pole 20' from my house. However every time I call xfinity, the personnel kept saying it's unserviceable. Is there something you guys can help with? I've already sent a mod mail.

Thank you