Peacock Premium Plus upgrade not activating — unable to unlink account

Peacock Premium Plus upgrade not activating — unable to unlink account (“Something unexpected happened”)

I upgraded my Peacock subscription from Premium to Premium Plus through Xfinity. My Xfinity account correctly shows that I have Peacock Premium Plus, but my Peacock account continues to show Peacock Premium, and I am still receiving ads.

I have spent several hours over multiple calls going back to Aug 7th with Xfinity support, including senior technical support with active ticket #s, and the issue has not been resolved.

I have also tried using Xfinity’s StreamStore to unlink my Peacock account so that I can relink it. Every time I select “Unlink Peacock account,” I receive the error:

“Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later.”

Troubleshooting already completed:

• Signed out and back into Peacock
• cleared data
• Tested on multiple devices
• Tried the Xfinity unlink process multiple times
• Tried using cellular data instead of my Xfinity Wi-Fi
• Worked with multiple Xfinity support representatives, including senior technical support

The error occurs regardless of device or network.

At this point, this appears to be a backend Peacock entitlement/account-linking issue. I need the existing Peacock association/entitlement removed or refreshed on the backend so that I can link my Xfinity Premium Plus entitlement to my existing Peacock account.

Can the Digital Care team please open/escalate a backend entitlement ticket for this? Thank you!