You guys hire LIARS!!!!

I have officially filed a complaint with you know who as so many thing were mishandled with this situation. It has been 48 hrs and found out that xfinity agents and supervisors lie and pass around phone calls. We were told that due to a technician error we are on a priority list that will guarantee someone to come out and fix a cut line. WELL...they lied. Even the last agent I spoke with said "yeah" when I asked if it was a lie UGH I'm so upset I don't know where to even start.