Exposed cable is back, I need help again

I had another post that has now been closed for some reason, even though I was chatting with support.

I need to talk to someone again about an exposed cable that was removed (cut) and now it is back and STILL exposed. I need an agent to message me again.

Here is a link to original post: https://www.reddit.com/r/Comcast_Xfinity/comments/1vyz9rw/exposed_comcast_cable_for_over_one_year/

I also have the chat logs, if needed.