Can I charge back for shoddy work/damage?
I recently had to have a locksmith "break into" my car for me. During the process he bent my door so it no longer seals properly, resulting in tons of wind noise coming through. I need to make sure it is still water-tight as well. I may be able to bend it back so it seals better, but I am a little worried about that as well.
In addition to that, the interior of my car is pretty scratched up in a few areas, included a very large scratch on the glass in front of my gauges. I have no idea WTF he was doing up there, and unfortunately that's a place I have to look at every time I drive.
Does a typical credit card protect against shoddy/damaging work? It's a Chase card if that helps, I am going to ask them the same question as well, but maybe this discussion could be educational for others too. Thanks.
Posted Mar 17, 2015, 6:12 PM UTC
Submit a claim to the locksmiths insurance company if they are bonded in your state. If not, did you sign a waiver releasing the locksmith from any damage caused?
If you charge it back you're stealing the locksmith's services, as bad as it was, they got you in the car.
Follow up with your lawyer after you get the other questions answered.
Yeah I want to find out more before I just try and yank the money out from under them.
I understand the damage caused by doing the job I paid them to do, but scratching up my gauges is just unrelated. Imagine if they slashed my tires while trying to unlock the door, it's just completely separate damage IMO.