r/youtube•
ciscomd

Ad-free/background listening suddenly not working

Samsung Galaxy S5. Did they discontinue these features? I'm a google music all access subscriber and have been since day one. Suddenly ad free and background YouTube videos aren't working and my YouTube app doesn't even show the options related to them under settings anymore.

Posted May 4, 2015, 3:48 AM UTC

46
christopherwchristopherwoods•

Sounds like either your app is a bit screwed (suggest remove, reboot, reinstall) or your account is knobbled somehow.

Because they have to give two shits about us paying customers, tried contacting customer support via Google Play?

1
ciscomdOP•

I reinstalled and that didn't help. Tried calling and I just get a recording that says they're too busy and hangs up on me. I'm getting irritated.

1
locks66•

Did you ever find a fix? My tab s is experiencing the same issue, but my s4 is fine

1
ciscomdOP•

YouTube emailed me back and said they're aware of the issue and don't have a fix.

2
locks66•

So basically we have to wait until an update fixes it....

1
ciscomdOP•

Yeah. I'm pissed. It was awesome.

1