Three separate Operating Systems, three separate installs of Elite Dangerous, but the black screen keeps endlessly coming back.

Help

Just reloaded my system from scratch, newest drivers, newest update to ED. Took my Viper out, started hunting bounties, got an Imperial Clipper down to no shields even, when the black screen came back. There's NOTHING overclocked on my Razer Blade.

For the love of gods, Frontier, give me a fix!

Posted May 5, 2015, 12:34 AM UTC

024
KrindusKrin Dusk (Science!)•

Power supply crapping out on you maybe? I would also run some kind of stress-test to see if it's hardware.

2
GeneralKangOP•

Everything else works great. It's only ED.

GTA V runs perfectly, as does Dying Light.

0
CMDR_Albert_Hofmann•

My money is also on hardware failure. I'd check the GPU first.

2
GeneralKangOP•

GPU works perfectly in every other game. It's not the gpu.

0
profblackjackLucien Rigel•

honestly, it might be the newest graphics drivers that are causing the problem. maybe try an earlier driver and see if it still happens?

1
GeneralKangOP•

Multiple drivers, 347.09, 347.52, and 350.12.

All failed. :(

0
applor•

PSU

2
GeneralKangOP•

Laptop. And everything else runs great.

It's not PSU.

0
applor•

Ah laptop. I say PSU because I had mine crash my PC in Civ 5 quite consistently. No other game I had caused problems, including BF3 - but for some reason civ5 seemed to trigger it. PSU failed manufacturers tests and was replaced under warranty - never had problems after.

2
[deleted]•

[deleted]

1
Morningstar976Lucifer Morningstar (Bounty Hunter)•

What does the fantastic event log say?

What OS are you running?

What's the rest of the spec of your rig?

Stress test your machine with Unigine Heaven - https://unigine.com/products/heaven/

Run it at LEAST 5 times in a row. Ten would be best.

1
GeneralKangOP•

Windows 7, 8.1, and 10. I'll check event log, though if it gives an error its the same one as the one listed on the forums. This indent a new problem.

1
Morningstar976Lucifer Morningstar (Bounty Hunter)•

Interesting.

Does it only fuck up on ED?

Have you tried it on any other games?

Seriously, give it a decent stress test. That would rule out a lot of stuff.

Fucking annoying when shit goes wrong.

1
GeneralKangOP•

Seriously. After the last crash, I completed a two hour session of GTA V with nary an issue. 1080p, everything turned on, both fans running.

If it was something minor, it would have been solved weeks ago. And for what it's worth, until the last major update, things ran great. Ever since, it's unplayable. Watching that screen go black, knowing that damned clipper got away.....

1
Morningstar976Lucifer Morningstar (Bounty Hunter)•

Wow, that's fucked up.

I take it you've verified all the ED files?

I know your pain!

o7

2
GeneralKangOP•

Really? Downvotes? I'm looking for an answer, not creating trouble. Why is anyone downvoting?

1
UlukaiEurotrash•

I didn't downvote, but I'm not sure what you're looking for either; you say it's an answer, but it seems you actually want confirmation of your assertion that it's the game specifically, rather than your hardware.

While your evidence does seem to point in that direction, the vast majority of other players haven't experienced an issue like this, so they could use the same logic and say "it's not the game". In the same way that this logic is technically incorrect, so is the idea that because other games work, it's not the hardware. You are being overly dismissive of the other people's comments.

If you're inclined to experiment further, other than using hardware diagnostics tools, I would suggest changing settings in the game. Since you say other games work fine even under load, we can probably rule out overheating or power issues. But there could easily be some feature of the GPU that E:D uses that the other games use, and here we could have a game code, driver or hardware problem. So I suggest either systematically taking everything to the lowest settings (one by one), or alternatively doing it from the other end and switching everything off / lowest, and turning them on one by one. It sounds like you have a pretty rare problem, and I don't see any other way to figure out what it is.

2
GeneralKangOP•

I'll tell you what I'm really looking for - something along the lines of;

"Oh Hey, I had this problem too! What you need to do is go into this config file, change this variable to that, and that variable to this, add in this line, click your heels three times and say there's no place like earth!"

That would be AWESOME.

I've gone through every setting I could in the game. I've set everything to low in windowed mode at 720p, and while that lasted longer, its still happening. I will give it another shot though, since my current OS is only two weeks old. That might give me a different result (Oh I hope so).

Given that, I will try what you suggested. Everything down to lowest settings, then increase them one by one. The one problem with that is that the black screen kicks out at random, so I won't know for sure until it happens. But this does give me a different starting point, and for that I thank you.

For what it's worth, this isn't a very rare issue. Having the screen stop rendering while sound still works is a fairly common problem, especially with overclocked graphics cards (not me), and laptops with discrete graphics adapters (me, goddammit). The issue is isolated to ED though, and so far I haven't found any sort of definitive fix. There's got to be something, somewhere...

EDIT: I R Good AT Grammars in the morning...

1
UlukaiEurotrash•

Cool, I hope you come right.

By the "rare" comment, I meant that it seems like none of the people that saw your post experienced it, or they would likely have chimed in. I certainly have never had a black screen with this particular game, even after logging many hundreds of hours (desktop PC though).

If you suspect it's a discrete GPU thing, I think the blade should still have an integrated Intel HD 4600 or something. It would suck compared to the nvidia card, but you could try switching to it as a kind of proof / testing. Or just a shot in the dark, the game / OS / whatever may be getting confused and switching between onboard and discrete on the fly. Disabling the onboard card in BIOS or setting preferences in the Nvidia drivers (like this) may help, but this is all just wild guessing.

1
GeneralKangOP•

The blade does have a 4600, and I suspect that's part of the problem. There was an issue with the beta last year that forced it to use the 4600 (much like Star Citizen at the time). You can (and I do) set the preferences in the nvidia control panel so that ED and everything else graphically intensive uses the onboard 870M.

And I know, the rare thing wasn't aimed at me. I was hopig I'd get a little traction and could find someone who has solved this. I fix things like this professionally, I know there's got to be something somewhere I've missed. I've just never found it.

1
maxrizk•

My friend had this problem and it is not easy to fix. It's almost impossible to completely Uninstall ED. He had to reinstall windows and it worked.

Edit to elaborate he had a black screen as you described.every other program worked. The reinstall is not working bc of how hard it is to completely Uninstall ED. I'm on mobile pm me if you want more details.

1