It is the little things EA/CG could do right but choose to screw up

The credit heist event now running is a prime example of this. They launch the event today, a day before several characters get the scoundrel tag. This may prevent folks from completing this for the first time that were excited about finally being able to do this.

The right way to do this for your customers would have been to release the event right after the tag changes. You've chosen to do the worst thing possible by doing this right before the tag changes. That is a big F you to your customers.

Sad but expected...

Posted Aug 4, 2016, 3:57 PM UTC

3277
areallofthesetakenMol Eliza Empire•

It's an F you to those of us who are waiting on the tag change, but it's a big "thank you" for those of us who spent time, effort, credits, droids, etc on farming up other Scoundrels to do it before.

37
themangeorgeHi I'm Matt•

I agree with both sides of this, today's event was the first time I passed both waves so it's sad that I finally invested enough yet now I no longer need it.

I'm hoping they add a third wave with higher difficulty.

5
ICPosse8•

How would this be considered a thank you? Seriously, even considering the completely rational thing that happened was the Heist just had bad timing.

Even so why could they not see this happening and move it by one day considering the circumstances? It's a "thank you" because the event eventually rolled back around for us to play? I guess so, I thanked em when it came out I don't see how this is a "Big Thank You" to people who can already complete it. It's just business as usual with the Heist coming back.

It would be a big Thank You to EVERYONE had they simply moved it a day ahead so everyone can benefit from the Tag change. Something that shouldn't have been an issue to begin with had they done their jobs correctly.

They were trying to help alleviate the credit strain for ALL PLAYERS when introducing this event. We got about 7-8 scoundrels before the tag change. They didn't stop to think once that those 7-8 characters may not be very common? "Fuck it they can build a team around it. And make it require 5 unlocked characters, none of that 3 toon bullshit."

It's not the fact that it's hard it's the fact they blatantly don't give a shit but pretend they do with stuff like changing the Scoundrel tags then releasing the Scoundrel credit event a day before they do so. So ya.. A big FUCK YOU is exactly what we got.

Coming from someone who got the full 1M today for the first time.

2†
areallofthesetakenMol Eliza Empire•

they can build a team around it. And make it require 5 unlocked characters, none of that 3 toon bullshit

This is exactly how it's a "thank you" for those players who devoted valuable resources into unlocking, leveling, and gearing Scoundrels just for this event. Some people chose to use those resources elsewhere and (theoretically) gained an advantage in whatever area they were focusing. So, for one last time at least, before the tag change becomes official, it allows for those players to get the credits while denying the ones who focused on other aspects.

I see what you mean. But, the line had be drawn somewhere. Either they start and end the event just before the tag change and piss off those of us waiting for the change. Or, they start it up after the change has taken place and have to hear bitching from those of us who put effort into Scoundrels beforehand.

Hope that makes sense.

7
ICPosse8•

"So for one last time at least... snip"

What? The whole point of them adding the scoundrel tag to 88 Han and Guard is because they should have been like that in the first place not because they're helping us out. They fixed another mistake and were supposed to say thank you for not getting to benefit from that fix for another week or so? That's lame as fuck. And a big FU as I've stated before.

"For those of us who put effort into scoundrels beforehand"

Are you kidding me? Like I said before they should have been scoundrels to begin with. It was one of the first points brought up when this event started.

Let's make this perfectly clear. This was CG FIXING A MISTAKE this is not CG expanding the roster of the Credit Heist event to make things easier. That may be a result of what they fixed but not the motivation behind it.

So if you're expecting to get on your high horse and bitch about how you 'built your scoundrels first and this is unfair that scoundrels are being tagged as scoundrels'. Just think about that. It makes no sense.

-5
areallofthesetakenMol Eliza Empire•

Just to be clear...I do not have these Scoundrels unlocked and have thus never beaten the challenge and have thus welcomed the change to STHan and IG88. I am not on any high horse.

I'm just saying it's not going to be a clean cut for either side.

And to be fair, we all had to deal with the mistake of them not making STHan and IG88 scoundrels from the beginning. That's what I'm saying. Therefore, some players CHOSE to still go gear up shit scoundrel characters just to do this challenge.

It doesn't even matter. I don't know why I'm even spending time on this...

5
nation20•

the "thank you" argument is a scarcity mindset ... it harms nobody for the event to be easier for someone else. In fact, the credit crunch is harmful for the community & thus the game.

2†
areallofthesetakenMol Eliza Empire•

I agree that it harms nobody for the event to be easier for everyone MOVING FORWARD. But there are some players (not me) that invested resources into characters they may not have otherwise just to complete this event. Either way, it's going to help everyone in the long run and I guess, to me, this just seems like a pretty insignificant complaint at this point. Oh well.

6
nation20•

I spent about 2 months investing most of what I generated into scoundrels ... first time I completed both levels was last time around.

If the game is to stick around the mindset of making the community better must be the focus.

0
areallofthesetakenMol Eliza Empire•

Agree again. I'm just trying to rationalize for some others in here WHY this isn't necessarily a direct slap in the face.

2
kozilla•

You don't understand the point nation20. This game is about resource management, and those of us who invested in scoundrels paid a heavy price to get it to where we could complete this event. With these new tags many will get handed what we had to work for, so the price is paid through opportunity cost. I hate to sound bitchy but try and look beyond your perspective, because it does harm people.

With that said the new tags make sense and I'm happy for the people that are getting a free boost to their credit supply, but please don't act like they are conning you out of something when it's actually the other people who are getting screwed.

6
Sloths19•

Incorrect. Outside of your own guild, the goal of this game is to collect characters and gear and make them strong enough to beat other teams. The less credits other players have, the fewer upgrades they can make to their roster. They make fewer upgrades, your team performs better against them.

The credit heist was introduced as a new channel to earn credits. The caveat was that you need characters from a largely ignored character tag. Don't have any scoundrels? Bummer, looks like you've used your resources elsewhere and I'm sure that means you're doing far better than other people in certain Mod challenges. If everyone had access to all resources immediately, those resources would be devalued.

4
nation20•

Right there is why we can't have nice things ... scarcity mindset. Fixed pie mindset.

Oh well.

-1
wolfgeist•

Sounds like some Tony Robbins bullshit.

Do you know how much I've spent on my scoundrel team? It's going to take many more events before i get that money back. Now it appears that investing it was a waste of time and money.

4
Sloths19•

You can't have all the nice things, but you can have some. Scarcity mindset is not a bad thing. It leads to the idea of opportunity cost, or what is important to spend my currency on. It means prioritizing characters and gear. It's the only thing keeping arena teams just a little bit different, because not everyone has chosen to prioritize the same characters first. It's extremely important in games, especially mobile.

2
rdee3•

In the former situation, the people who farmed original scoundrels aren't losing out on the event. If the game is going to be improved it has to be improved at some point, not delayed so that veteran players benefit exclusively. There is no thank you, only an F you to those who have been shafted.

1
NeveahCoryaMace Windex•

Listen here, there are a ton of us that invested in useless scoundrels. Do we get back the gw tokens/energy/arena tokens/credits/training droids/gear/cantina energy/cantina currency we WASTED on soon to be useless scoundrels (better options being added from our rosters).

I got a gear 9 lvl 75 ig-88, which I didn´t get to use, so I invested in greedo. I coulda worked on ST Han in arena, but had to do greedo for this event. So for all you complaining about missing this event once just because u didn´t invest in scoundrels, F you. CG/EA actually did this right, a last appreciation for those of us who actually invested in this, thinking it was a good long-term investment (1m credits every 6-12 days will eventually pay off), and this is if anything a big F you to us who did that.

Stop being entitled children and realize that from now you get 1m per 6-12 days while u didnt waste resources on shitty scoundrels. If they would take my cad and greedo back, and give me back all resources spent, this would have been awesome, personally it´s sad to see it´s going from those who focused on this event being able to do it, to it being everyone and their mom being able to do it. These tag changes should´ve happened when credit heist was introduced or at least not yet, far too early without giving us an ETA when credit heist event launched (I sure as hell wouldn´t wasted resources if I knew my ig-88 could be used). But tag changes are great overall, and makes sense lorewise.

14
Chunkyberk•

Then you have people like me. Who decided to actively stop farming ST Han and 88 to go after scoundrels but didn't get to the point where they had a team that could beat tier 1 of the event until this time. So now I've diverted from the characters that supposedly will make this easier in the future so I still won't be able to complete tier two when the tags are fixed. I guess it just sucks to be relatively new to the game and still trying to figure things out.

2
NeveahCoryaMace Windex•

Well, u are sort of in the same boat. You focused "wrong" (not really, but with this patch it will be), and now u gotta farm the correct ones, taking u even longer, but at least they are useful for more areas in the game than just this event.

2
fire_water76•

Eh you had weeks before to prepare. You coulda just farmed lando from cantina instead

1
Chunkyberk•

I have been, still 20 shards away from unlocking him. I've been using all but 3 runs if the tier three health mods since mods came out. And was splitting between him and aayla before that.

1
vollover•

you waited a long time to start preparing man

1
Chunkyberk•

Until mods I didn't feel the credit crunch at all. I consistently had more credits that I was able to do anything with. So there was no reason for me to make a team specifically for an event that didn't do anything for me.

1
Xvartist•

With all due respect, you made the decision to drop everything and grind scoundrels with no specific idea how it would shake out. I did the same when the Joda event was announced and now have a 6* JC and a 6* Eath Koth - damn his stupid, useless face - and had I known the specifics I would have just waited.

You threw the dice hoping to be ahead of the curve. You bet poorly.

1
NeveahCoryaMace Windex•

Uhm, you can´t be serious here? I can tell you are one of the entitled children I refer to in my post, thinking everything in this game should be accessible for you, no matter what. Facts:

  • We knew this event would happen every 6th to 12th day
  • No tag changes (except Conduit saying he was trying to make IG-88 become a scoundrel prior to credit heist release) were expected, and seeing as IG-88 wasn´t a scoundrel by the launch of the event, this was no longer to be expected either.
  • It seems like a good long-term investment considering u get 1m on average every 9 days, so it will pay off

Considering that, it´s not about rolling a dice, it was literally a safe bet to go for scoundrels, to not do so would only be to delay 1m creds every week. Ahead of the curve? I did this with lowest possible squad, it´s not so friggin hard if u actually bother to do research for 10 seconds. Lando 4star(takes 8 days with 1 refresh) lvl 66 (2m creds), gear 8, Chewie 4star lvl 53, gear 7, greedo lvl 1 2 star, dengar 3 star lvl 51 gear 6, cad lvl 53 4 star gear 7. This team I beat both tiers with, and I would love to have my 6m wasted creds back so I can shove it into characters I rather want now, and the tokens I wasted. And u say "drop everything and grind scoundrels", without even knowing what I did. I didn´t drop everything. I am a top 5 player usually ranking number 1 or 2, so don´t just assume what other people do.

1
Xvartist•

erious here? I can tell you are one of the entitled children I refer to in my post, thinking everything in this game should be accessible for you, no matter what. Facts: - We knew this event would happen every 6th to 12th day -

So what you are saying is that the people who disagree with you are "entitled children?" And since you said it was easy (like friggin' 10 seconds research!), and you didn't have to drop everything (sorry I assumed) then you clearly won. Good job!

1
vollover•

no idea how it would shake out? you mean going by what was said? Very reasonable stance here. By the same token, gambling that they would some day change who scoundrels are doesn't give you shit to complain about when they release the regular event a day before said change . grow the fuck up and don't be a hypocrite

0
Jjangbi•

There was an actual way it was going to "shake out." The event was promised every 6-12 days with a total of 1m payout and a hard entry barrier. Lots of people were rightfully convinced to invest in scoundrels now to reap benefits later. That is what we were told.

It was a GREAT decision before the tag change. Now, it makes the same people "betting poorly" when it wasn't even supposed to be a gamble in the first place.

0
[deleted]•

[deleted]

0
Arlann•

Not a defender of EA/CG by any means, but this complaint just seems petty and that you're looking for something to complain about.

10
VexienRoeDon't look at my flair•

This

5
thewamp•

Nope. People who are upset about this are people who made no effort to invest in scoundrels but want the payoff anyway. I get how this favors one group of people over another, but that group deserves the favor.

9
vollover•

seriously, this is the first time I have been so disgusted with a complaining post. Crap like this makes all the legitimate complaints seem whiney

2
groundhoggirl•

I'm no fan of EA/CG, but...why complain about this? It's the chance for 1M extra credits. And it's not that long since the last one, either.

In the long run, this tag change thing won't matter at all. I only cleared it because I chose to max out Lando for his prowess in this event. If you really wanted to succeed in this event, maybe you should have done the same.

Success at the game now requires a deep bench; get on it or get left behind.

7
Xvartist•

I like EA just fine. I am also willing to cut companies a lot of slack when they try to grow the game - Protection, Mods, Guild Rewards - even if they don't work as intended or expected. What has been slowly been sucking away my goodwill is the, well, thoughtlessness rudeness over the small things.

If you are adding the scoundrel tags, time it with the event. Instead, what could have been a fun event that made many players happy at zero cost to the company instead makes me shrug and think, "typical piss-poor decision."

4
Goroman86•

Exactly. Every good change they make with this game comes with a catch, bug, or money grab. I get that they can't please everybody all the time, but it's just so consistent that I'm forced to believe that they don't give a shit about their player base besides the money they spend, and they way things have gone it doesn't look like they give much of a shit about that either.

1
YmirssonChewie Shard Empire•

The Tag change is not something the player could influence.

2
Warrior09•

It matters, Idon't have to invest in the Mob Enforcer, Greedo and I can put away for now the effort for Dengar. I will use IG 88 and StHan. And befor I invest in the scoundrels above I will invest in the Guard. So yes, it matters a lot.

1
Sloths19•

This is the type of self-entitled attitude that bothers me. The developers have screwed up a lot of features of this game, but this isn't one of them. This is a game designed for people to play for a long time. It's important to create goals for people to achieve in order to be rewarded with resources. If you don't have enough scoundrels then I would assume you've allocated your resources to other characters and have been rewarded in other aspects of the game, such as Jedi for Yoda, Rebels for the empire event or smaller groups for specific Mod challenges. If you can't complete the event this time and you would like to work to complete it, then keep grinding and try next time, but why should CG feel obliged to work their updates around making sure you can complete it this time, especially if the event is programmed to randomly appear every 1-12 days?

If it was released intentionally today, as you seem to accuse them of doing, then think from their perspective. People have been calling for STH and 88 to have scoundrel tags for a long, long time so they want to let the community know ASAP that it IS changing. Forget the heist, that's an extra 3 days of their player base feeling positive about the game. At my work, if I'm doing something positive for people but it may not be ready just yet, I absolutely let them know I'm doing it to make them happy.

6
vollover•

could. not. agree. more

1
[deleted]•

[deleted]

0
StuntKite•

The people saying this is a hollow complaint have no conception of customer service. It's the little things like this that let your player base know you actually care about the game.

Neglecting something like this is a signal. It lets us all know that either A - They have no conception about how to manage a player base, or B - They know and don't give a shit. Either one of those is pretty disheartening.

5
nation20•

here here ... this game has made me appreciate what the guys over FFRK do time and time again. If they mess up, even in the positive for you, they pay a reward (equivalent to crystals) to everyone.

2
StuntKite•

Agreed. I've played FFRK since day 1 and they've been nothing but great as far as I'm concerned. Folks there have their complaints, and I always thought they were silly and my experience playing this confirmed that. They don't know how good they have it.

2
VexienRoeDon't look at my flair•

Let's not lose our shit just because they were verbal with us.

all in all its an event that doesnt run enough to make a difference anways gw gives what now half a million? 6 GW is 3mil so its a 30% bump IF its every 6 days. Its not that big of a deal to miss it.

It needs to be at least once a week IMO. Or every 3 days like challenges. We just need soooooo much credits, its retarded.

5
vynnskihttps://swgoh.gg/u/vynn/•

They're giving us 2 things, (1) an event and (2) a scoundrel tag for characters that will be useful scoundrels. These things are both GREAT. The fact that one happens after the other is NOT a "big F you".

Ridiculous.

4
ImSoBasic•

To those who think that this is simply petty complaining, realize that this would be a non-issue if they hadn't earlier announced that the tags would be changed as part of the improvements being rolled out this week, with the caveat that not all of the changes would be live on Monday. So basically they set up the expectation that the tags would be changed, and then saved the tag change for a Friday (too difficult to update tags any earlier?) while running the credit event on a Thursday.

And given that the devs earlier seemed unaware of the credit heist not running at the announced intervals, the Yoda event bouncing around from date to date, and the utter lack of other supposedly recurrent challenges, it's tough to believe that the credit heist is automatically scheduled.

3†
drstattik •

EA/CG have made one terrible and indefensible decision after another, and I am far from a defender of theirs. This particular issue doesn't seem valid to me. One of the biggest gripes about the devs (outside of the apparent lack of testing and obvious cash-grabbing updates) is their lack of communication and transparency. Many of us have been asking for better communication, so I cant fault them for announcing an upcoming change

6
VexienRoeDon't look at my flair•

The last thing we need to do is yell at them for giving us information.

4
ImSoBasic•

They made the announcement but delayed implementing all of the announced changes. I mean, unless you think it takes a long time and a lot of effort to add tags, what is the reasoning for delaying the implementation of those tags?

And was it predictable that people would be angry if they failed to implement their announced tag changes before running the next credit heist? Absolutely. This is the opposite of what good communication does. Good communication might have either delayed the announcement or released the date of both the tag fix and the credit heist (you know, like how they released the date of this weekend's omega events).

2
vollover•

so you did nothing to change your behavior? and they didn't reward that?

1
ImSoBasic•

No idea what you're trying to say.

1
paschaConsular Rebel•

I agree completely. Why even tell us?

Like OP said, it's the little things that show they don't care about the morale of the playerbase. Clueless would be the term I would use. Would it be so hard to include these tags in an update today? No. They do little updates pretty much daily and especially on Thursdays.

With that said, the update still might come prior to the end of the credit heist event for the Americas...but almost certainly not the rest of the world.

0
raym0016American Rebels•

The credit heist timing is a very small issue but one of hundreds of mistake this company has made to piss off its player base. You show me ONE Developer that actually cares about the playerbase and I will bet there are 3 levels of managers above them that don't give a shit about the player base. It just keeps hapenning over and over and over and over.

2
kozilla•

If you don't get why this screws the people that invested in scoundrels already then you are just being willfully ignorant. Look outside your perspective. I'm happy for all of you who can complete it in future due to these changes but there is no doubt it hurts the people who had to earn these credits the hard way.

2
vollover•

You know I am all about the complain train, but this is pretty weak sauce. People spent a crap ton of credits to be able to do this and it will now be released a day earlier next time. If they had done it yesterday or the day before would that have been ok with you?

2
ioniancat21EA and CG suck less, maybe open your wallet!!!•

Get on the complain train, they deserve it....

1
chazstick•

To be honest, it is probably programmed in to appear randomly during their 6-11 day spread, so they aren't manually activating or deactivating it. Just a thought.

1
Warrior09•

I don't think so, you will see, the next week there will be no credit heist!

0
chazstick•

Yeah, but that would fall in the realm of possible outcomes. Monday the 15th would be day 11, giving us all next week with no heist.

1
Warrior09•

they will do it manually on tuesday, at the 12th day

0
[deleted]•

[deleted]

1†
ioniancat21EA and CG suck less, maybe open your wallet!!!•

This all wouldn't matter if they hadn't burned us on the mountain of other issues, that's the reason players are complaining about this careless rollout of tags post-event. Had they been good to us, this would have been totally ignored. Great job again EA!!! You've managed to insult the players so many times that now, their back is up and anything outside of working content will be scrutinized more heavily from this point forward. EA and CG......The bull in the china shop....

1
dapperdave•

The best way would have been run the event twice - once before the tag changes and once after. That way those who sunk the resources get an extra pay-off, but those who were waiting for the tag fix still get to participate.

BUT NooOOOooo because that would have been too many "free" credits...

1
DonCheechaConsular Rebel •

Waiting for the tag fix? How long were they waiting for the tag "fix" exactly? Not HOPING for it, but actually waiting, based on dev feedback, less than a week? Wow they totally deserve their event right away, for the ZERO investment they put specifically into being able to complete it.

1
[deleted]•

[deleted]

1
rhoaderage•

Once I saw st Han was being added to scoundrels I started farming them. I've dropped maybe 1m total on them right now in the last week so I haven't invested a lot but it's still a groin kick.

1
SocialJustice102•

Sigh. What a goddamn waste of resources expended into garbage scoundrels who are, once again, relegated to the do not touch pile. Is it good the tags have been expanded? Sure. Am I irritated I pissed away resources to enable me to participate in a niche thing that would benefit in the future? Ooooh yeah.

1