FYI: Returning USA Note 7 in China

I was in a bit of pickle with a US bought Note 7 (post 1st recall replacement already). I had travelled to China right after the swap, and won't be returning to the States until the end of the month. The flights would have been an issue, given the recent bans and federal crimes and whatnot.

Did a bit of digging, and it is possible to return a Note 7 purchased overseas in China. However, the refund will be in RMB, and it must be refunded to a China Bank Account. The account holder will need their National ID in hand as well.

Luckily, I have a relative here who can help me out.

Here is some contact info for others in a similar situation:

• Wechat: samsungservice
  • Sent a message to their wechat with note 7 in the text, got a reply back with recall info. Also a help line to call: 400-810-5858.
• China Customer Service Number: 400-810-5858
  • Called the customer service number, press 5 for Note 7 recall support
  • Told the person I had a USA bought Note 7. They told me that I'd need to go to an offical Samsung store or service center, and asked me what city I'm in.
  • They texted me the address and phone numbers for two local service centers/stores (I'm in Shanghai Pudong)
• Downtown Pudong Store Phone Number: 021-58366822
• East Side of Pudong, edge of town Service Center: 021-58988453
  • I called both locations, both had the same story: I need to bring a China bank card and National ID. If I didn't have those, I needed to bring a friend who did have them.

So I'm planning to go to the downtown store with a relative in a few days to do the return.

Note: I speak Chinese just fine, but I can't read or write so good, so I'm unable to transcribe the addresses to Reddit.