Crashplan taking new/recent customers money and running. Any Options?
I was very unfortunate to sign up for crashplan less than two weeks ago and am now finding out that they are discontinuing their home service. I called customer support to request a refund since it's been less than a month and my first backup hasn't even close to finished and was told refunds are not available with the home plan, but hey, I've got an extra few months ... (something along those lines).
Are there any options on getting my money back? Or am I just totally screwed?
Posted Aug 22, 2017, 5:37 PM UTC
08
You've got like 14 months, why not just use it for that time?
And when you're done, get another year of Small Business for 75% off (about half the price of the Home subscription). Save some money, and worry about finding a new backup solution in another 2 years.
I think them leaving the consumer market has left me with a bit of sour taste and I'd rather have the option to look around without having to effectively spend double if I make the decision to go somewhere else.
Wait. Between now and next summer you'll see what other services change or stay the same and you can make that decision at that time. This is just about the best deal I've seen for a company discontinuing a service.
The point of a backup capability is to provide a fall back in case of data loss. If one of your backups was a NAS and you knew, guaranteed, that the entire thing was going to fail in 14 months, would you continue to use it as is or come up with alternative contingencies? Even further, imagine you haven't even loaded all of your data into this NAS, yet -- would you bother finishing knowing that it would, again, guaranteed fail in 14 months?
If I was two or three months into the service and had already uploaded my data, I'd be okay with just riding it out, but being so early into the service, it'd be nice to have my money returned and move to a different service.
Well you can have more than that many months, pay for the reduced business price for the extra year. That's a long time of having a backup solution.