Recording Gaps
imgur.com/a/pWnCW1Y
imgur.comPosted May 8, 2018, 2:15 AM UTC
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imgur.comDoes anyone know how to solve recording gaps? It's not occurring during a sound or motion trigger, and only happens once a day for an hour and a half at different times. Thanks!
Edit: it's a 32gb sd card
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No solution that I can find.
Tried different microSD cards, different power cable, different power plug, different firmware... nothing has stopped these from appearing randomly for me. There is no pattern to it, some days have it, some don't.
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Thanks for the summon! :)
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(☞ﾟヮﾟ)☞
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I LOVE these, by the way. I've been seeing how often you use them and they're great! Mine don't work here due to formatting...
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Sorry to hear about this! It's pretty weird. What kind of microSD card are you using? Could you please tell me the brand, storage capacity, class, and format? Did you ever use this card before putting it in your Wyze Cam? Have you tried reformatting it from the Wyze app?
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Hello, it's this one: http://a.co/9pThbhA I used it in a Kindle Fire for a few months, but I almost never had it turned on and it worked fine in there.
When I put it in, I reformatted with the Wyzecam app, and the first day worked flawlessly. Then this started happening.
This user in my thread also has the same problem: https://www.reddit.com/r/wyzecam/comments/8ht6dk/recording_gaps/dyml5yw/
Thanks for investigating WyzeCam!
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Hello! I am curious if you check this card on a computer does it have the same gaps? We had a small bug in the past that the app was not populating all of the available data, but it was recording. I just want to rule that out so we know which side the issue is happening on. Could you also let me know what app version and firmware version you are running, as well as the version of iOS you are running. I would like to try to repro this, thanks!
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Hi I have the latest firmware, I'm running 4.9.1.60 and have IOS 11.3.1 and app version 1.3.116. Yesterday I turned off all settings, reformatted the SD card and then turned everything back on. So far so good. If I see gaps again I'll put it in my computer and try to see.
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OK I popped in the SD card to a computer and the gaps are real. No videos, and it stops recording when it's full. I restarted the wyze cam and it resumed recording. Any ideas?
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Is the card now recording normally? If this issue continues please gather a camera log. This can be done by removing, and reinserting the SD card into the camera. After you hear the 'ting-ting' noise, wait about 5 seconds and then remove the card again. Insert the card into a computer and grab the file labeled 'Log_xxx' (the beginning of the log name will match the MAC for the camera. The please send this into [email protected] and let me know what ticket # it gives you so I can grab up the ticket. Thanks!
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New trick, recording in gaps then it stopped once it reached 0gb left.
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Do you have continuous recording on? The fact that this is occurring every minute on the minute leads me to believe that you have either sound or motion trigger on, and either you have a one minute cooldown and something is making noise/moving, OR something is making a sound/moving once every minute.
I do have continuous recording on, but there are no triggers whatsoever. Even if there was a trigger, why would it stop recording? In my picture it's a perfect minute, but sometimes it's 1.5 minutes or even 2 minutes.
There isn't a cooldown for microSD card stored videos so it shouldn't be that.