BTC stuck "In orders" for 13 days.
"Dorris" replied with:
I'm so sorry that we haven't solved your problem, because this is a difficult task, engineers are still working on it and find your assets. We need a lot of time to find the trade pair you placed and unfreeze them.
We hope this information guides you to the right direction. Let me know if I can assist further.
She also marked the ticket as "solved", just to add insult to injury.
Posted May 24, 2018, 3:25 AM UTC
611
Hi ThatIsAlmostCorrect. We're very sorry to hear what you've experienced and we apologize for the inconvenience this has caused. Can you please provide the ticket number you have filed so I could get someone to do a follow-up on your concern? Thank you.
50101, but how about you follow up on every open ticket over 1 week old? I'm not the only customer who is unhappy with the level of support.
Sorry for the late reply and for the inconvenience caused, ThatIsAlmostCorrect. Our support has sent an email to you. Kindly check your email. Thank you!
No email. Not in inbox, not in spam folders, not in mail server's logs.
Nothing. Nada. Null. Nill. Zip. Zilch. Zero. Zot.
Edit: 5 hours later ...
Sorry for the inconvenience. We will try again to send an email to you.
[deleted]