Source
r/oculus•
flameflash

New Rift: Won't Finish Setup in VR

SOLVED:

A friend of mine who also has a rift posited the question: how much power is your HDMI port putting out? Try getting a HDMI signal booster with an external power supply.

After picking up a HDMI signal splitter at Best Buy that has external power and using that as the pass-through between the computer and the Rift we're good to go!

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Thank you to everyone who commented.

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Original Text:

So we got the family a Rift for Christmas (okay, mostly for my wife) and started going through the setup. Got to the point where it says to put on the headset and finish setup in VR.

Then I get nothing except a black screen and audio.

Put in a ticket with support but was wondering if folks here had run into a similar thing before I just return it in frustration before my return window time is up.

Posted Dec 28, 2018, 4:40 AM UTC · edited

55
OculusSupportOculus Support•

Hello there! Make sure the Rift's HDMI cord is directly connected to the computer's supported primary graphics card. if you want to help out the support ticket, you can also pull a log file using this second process on this page: https://support.oculus.com/172672339980954/#faq_172672339980954. Thank you!

2
flameflashOP•

There's only one HDMI port and that's on the graphics card.

I'll add this log information from the gatherer to my current ticket though.

1
wiredconceptsRift•

What kind of computer setup do you have?

2
ThufirrHawat•

I'm a new Rift owner as well so I probably can't offer much help but I was curious, it sounds like the headset is detected by the computer or Oculus software, when you look inside the headset there should be an indicator light between the two lenses, near the top. That light should be orange when idle and white when active. Is that light lit up for you?

2
immaterialpixel•

If you have a laptop, google Rift Optimus and follow those troubleshooting steps.

1