Source
r/techsupport•
TimAtamlibtoim

What is the name of that website with navigable screenshots of various operating systems and software?

Open

I've been out of the game for some time but I used to use it on a near daily basis. My Google Fu and Reddit Fu have apparently dwindled in their efficacy in that time too because I can't find a shred of evidence that this even existed.

As far as I recall it was a fairly plain website but had everything from Windows and OSX to various versions of android and iOS as well as some common software like iTunes and Chrome. Please help, I'm losing my mind.

Ta

Edit: I just found "Zen Internet Virtual Applications" - it's very similar to this but had a wider range of systems

Edit 2: Found it yay, https://www.chasms.com thanks all the same

Posted Dec 30, 2018, 11:46 AM UTC · edited

15025
whatisgoingonin-here•

No problem

10
mdcdesign•

Also this: http://toastytech.com/guis/

8
missed_sla•

Oh yeah, this is what I was hoping for. Vintage operating systems. I'm trying to get my paws on an old PPC Mac because I loved Mac OS 8.6.

2
mdcdesign•

I believe one of the earliest iMac G3s would probably be the most cost effective way of getting some OS8 action; the tray-loading models should all support 8.5/8.6 natively. The hardest part would be tracking down a retail install CD for them; failing that, a machine-specific recovery disk for that particular machine should pop 8.5/8.6 on them, or 8.1 for the earliest model of iMac (Bondi Blue).

If you can settle for OS 9 (which tbh, I prefer due to the Platinum UI), then literally any iMac G3, and some G4s (the flat panel versions) will work just fine.

1
Behrooz0•

Holly shit, that's amazing, too bad the website is for sale, such a waste if it becomes unavailable.

6
DeejayCa•

What’s the point of Chasms? I don’t really get it.

3
TimAtamlibtoimOP•

If you're trying to offer someone support and either you or they don't have access to remote support software, or even to talk them through getting to that stage, it's very helpful to be able to see roughly what they're seeing

22
Pinksters•

That's pretty handy as someone who does a lot of remote support for people who have no idea what remote support is.

7
RegularRobert•

If they can't figure out how to right click a desktop, I fear for how many of those ads they will click. Haha.

4
reddit_user33•

I'm not sure how useful this would be. I have friends who are in the same business. They get new clients to visit one of their domain where they've made it super simple for the client to download and install remote software.

To me this seems easier than attempting to find screen shots of the exact version of software the client has and how they have it configured.

0
TimAtamlibtoimOP•

For just Windows/OSX issues that would certainly be far easier but for troubleshooting issues with smart TVs or games consoles, or even tablets and smart phones, it really was indispensable. Anyway, worth having in your tool chest even if you only use it once.

Actually, now that I think about it, network problems were up there with the most common and you can't do much in the way of remote support if your user can't get their internet working.

8
reddit_user33•

troubleshooting issues with smart TVs or games consoles, or even tablets and smart phones,

I'm not sure about consoles but you can definitely get it on smart TVs, tablets, and smartphones.

EG. I have TeamViewer on my parent's laptops and smartphones just in case they ever need help. If they had a smartTV, i would install it on there too.

And true with the network issues. I'm surprised it was one of the most common for you. For me it seems that networks are a setup and forget type of thing. Even internet outages resolves themselves within a few hours without intervention.

-3
DangHunk•

They get new clients to visit one of their domain where they've made it super simple for the client to download and install remote software.

Some remote clients are on a site with no internet, or internet too slow or expensive to even attempt a remote connection.

Sometimes puppeteering another human is your remote connection.

4
reddit_user33•

I understand what you mean. I imagine it's pretty rare though?

Sometimes puppeteering another human is your remote connection.

I've seen this happen many times. Where it can take well over 10 minutes just to get the client to click the start menu. I don't think i could have the patience to do it.

Friend: "Click the start menu"

Client: "Where is that?"

Friend: "In the bottom left corner, it looks like the Windows Logo where there are four squares in the image"

Client: "I don't know what you mean, i can't find it!"

etc, etc.

3
DeejayCa•

Hmm. I see. There’s too many variations and versions, but I guess for most basic support it may work.

-2
Tahxic•

Most systems may have similar navigation, but it really helps to be able to say "look in the lower left corner for <button> that looks like <this>" versus saying "click the start button" when supporting users. Remember - most of the people we support only know where the power button is and that's it. We have to be as specific as possible, or else the user will not know what to do. Anything we have that can help us to be clear & concise is a great tool

2
mm724•

We use browserstack at work.

3
-vz8-•

Ditto. Very handy from time to time.

1
[deleted]•

[deleted]

-16
DarkJarris•

... for viewing the settings pages of different operating systems? I havent seen that option before on Ninite.

7