OnePlus 7 Pro + Verizon - EXACTLY what you need to do!

So I got my 7 Pro from the OnePlus store yesterday and have spent too much time since getting it working properly on my company's Verizon package.

Verizon still hasn't sent a memo out to their support teams, I guess, because the exact same issues people had with the 6T at first are now happening with the 7 Pro. Since I spent a fair amount of time fighting with this, I got some extra info from them and thought I'd share it.

There are TWO features that must be set on your account feature package:

1. CDMA-less Device Provisioning
2. HD Voice Calling

If EITHER feature is missing, calling won't work AT ALL. Literally the phone app will just open and close the call, that's it. If the first feature is missing, not only will calling not work, but SMS won't, either. Outgoing messages will be sent but never confirmed (so your recipient will get 3 copies of the message), incoming messages won't reach you at all.

I can't emphasize how important it is that you INSIST the rep check these settings. They may have to escalate, and that's fine, but the front line at Verizon does NOT know about this issue. I had 2 different techs tell me the phone was working fine when it clearly wasn't, and the second one (through the Tech Coach app) actually told me the phone must be defective and I should return it. The 3rd tech's name was Lara and she immediately pulled up the company's internal notes for the OnePlus line and saw the problem. She's also the one who gave me the exact names for what to ask for, so thanks Lara!

Anyway, I hope this helps those of you dealing with this issue get it fixed faster!

EDIT: Those of you looking for an answer to the iPhone issue, see this post.