WeVibe Moxie issue?
Hi everyone! I'm no stranger to the WeVibe line but I recently got a Moxie and it's frustrating me to no end. I cannot connect to the app at all! I can connect no problem to every other toy and I've gone through all the troubleshooting steps I'd give a customer:
App is up to date, phones are new enough and updated. Phone cases off. All remotes, toys, or other Bluetooth devices removed from the room. Great Bluetooth and wifi connection. Hard reset and full charge.
All my other toys connect in a snap, has anyone else had this problem?
Posted Aug 7, 2019, 1:14 AM UTC
26
Have you contacted We-Vibe to ask about this? My suspicion is you got a dud. If that's the case, I'm sure they'll replace it for you.
Strange, I've tried a couple Moxies now and had the issue. I went to a show floor and still had the issue with 3 they had there but the rest of the line connected. I just wanted to know if it was a wider issue before I reached out to our contact who provided these promo items.
Were you always trying to use them with the same phone or did you use different phones?
Tried 2 different phones so far. Every other floor model connects, my personal Moxie and 2 other promotional ones we received would not work. So if it's a more common issue I want to spread the word before we start moving the product