Having Issue with Strava Sync on GW 42mm. Wonder if anyone else has. Or, does anyone use Samsung Health's run tracking to sync to Strava? Bonus: Separate question regarding HR accuracy

Fitness

Appreciate any help. Last night, my run, tracked by Strava on my GW 42mm did not sync across to my phone. I expected to be able to go into the Strava watch app and manually start the sync, but that option is not appearing. This is not the first time a run has not sync'd. I had to enter a manual activity into Strava, which loses the HR data and some specificity (100th of a mile, seconds, etc. - not a huge deal but accuracy is good for tracking things).

If this is an ongoing bug, my alternative choice would be to track with Samsung Health, which can also integrate with Strava. Has anyone tracks runs (or cycling, etc) this way successfully? Are you happy with it?

I have restarted, and I'm using the latest OS version and app version.

Bonus question: Last night, I was on an easy short run. I was well within a pace where I could have a conversation and breath with my mouth closed. Yet, Strava was telling me that my HR was hovering around 160, which should be considerably more effort. I thought I noticed before that once my data sync'd to my phone, the average HR was much lower than what I saw while running. Anyone seen this type of inaccuracy? I was hoping to see the problem again last night, but without the sync, the potentially "corrected" HR never showed up.

Posted Oct 16, 2019, 11:18 AM UTC

310
vpop10•

I've had issues like this before but the latest updates to Strava app on GW fixed this. It syncs automatically and also has option for manual sync .

2
GroovyGroveOP42mm Midnight Black•

See, I've used the manual sync before, but now it isn't showing. This made me think that he manual sync is only available until it does the sync, then it removes it. Maybe there was a freak transfer problem.

1
FauxHollow•

It's taken a few minutes at times to sync a run from strava, but always does for me. I wish it would pair up with Samsungs fitness software so I could use that app instead. Starting runs for me in strava can be finicky.

2
GroovyGroveOP42mm Midnight Black•

Oh shoot. Does Samsung Health only pull data from Strava? I didn't read closely enough! Darn, I thought I'd found a work around.

This is 12 hours later, and it hasn't sync'd. I wonder if I interrupted it somehow.

1
trakkar•

Same issue here, still not syncing here too after today's app update either. version 1.2.3

Galaxy 42mm

sent a support ticket...

2
GroovyGroveOP42mm Midnight Black•

Thanks. I feel better at least knowing I'm not alone.

1
lechawi•

Try to use Run4Gear is has got better accuracy than other and it sync with Strava, Runalyze, Dropbox, Fitnesssyncer or email.

1
GroovyGroveOP42mm Midnight Black•

Thanks for the tip. I've tried it a couple times now on short runs. I like it. I had trouble stopping though. How do you tell it you're done?

2
lechawi•

Just press the top right button you go into "pause screen" then you can save, delete or resume your activity.

2
lechawi•

There are videos on youtube that shows almost all the feature.

2