Source
r/MarvelStrikeForce•
UnlikeClockwork

Yoyo Offer Shenanigans

Dev Response

To preface this, the YoYo offer was a 2 Star unlock and 2k Red Stars for $9.99 (in the imgur album below).

Cool. Turns out it was a mistake and FoxNext did not fix it before the reset. Said they were and did, but they just buried it at the bottom of the offers section until reset. Same exact wording. Same offer. Just at the bottom.

I purchased the offer when they hadn't fixed it, the offer was still available and was confirmed to still be on the bottom of the offers screen before reset with exactly what was written. With multiple people confirming this in the threads about it about 6-7ish days ago.

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I inquired about this offer and confirmed I had purchased it. Recently, I was told by another person that they had already received their orbs which leads to the latest reply.

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I'm being told that they fixed it before I bought it. It was not. The exact same offer was on the bottom of peoples offers screen before the reset. It was buried, not fixed YET I still bought it before it was buried/"fixed".

https://imgur.com/a/gwXXNtS

(Screenshot on separate days for clarification)

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I hate that these things are only dealt with if you complain. It really shouldn't be this way. I've now went back and fourth with Support for days. I've even asked if I could get a refund and it was ignored.

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Just wild to me.

Posted Jan 22, 2020, 5:09 AM UTC

2023
UnlikeClockworkOPUltron•

Also: Summoning u/CM_Cerebro and u/CM_Zeeks for further clarity.

5
justinbpitman•

Oof you shouldn't have summoned...now BB has applied Disrupted on you man...sorry

2
UnlikeClockworkOPUltron•

Going to attempt to resummon u/CM_Cerebro and u/CM_Zeeks.

Support tells me yes I've been affected after telling me no I haven't. They tell me there's going to be compensation then tell me I'm not affected so I will not be.

I have been denied a refund - but I wouldn't even bother asking for one if this was taken care of in a consistent way.

1
CM_ZeeksFoxNext Community Specialist•

Thank you for letting me know. Can you DM me your PID? Thank you

2
HasThisBeenDone•

I really hope that u/cm_cerebro replies to this and not just someone who swears in their post or uses all caps

3
[deleted]•

[deleted]

0
Parad0x7702•

Support is telling me the same thing.

u/CM_Zeeks said they would make this right and they are refusing to.

2
13Dexter13•

Did you get 4000 Yo-Yo orb frags and 2000 red star orb frags? Because although the text says a two star it also states chances and anyone even half familiar with the game would know what that entails. The fact it lists off the amount of frags you’re getting says to me your just reaching in hopes of pooching the system for free stuff!

2
Syldarin•

You should get a refund. If people who bought this offer Got shards to unlock her, all who bought her should get extra shards.

1
UnlikeClockworkOPUltron•

Yup. The item was available to purchase and you should get what it was as advertised or a refund.

1
sleepr12War Machine•

I’m in the same boat waiting to hear from them.

1
UnlikeClockworkOPUltron•

Update us on what they tell you!

1
DeltaAlpha75Korath the Pursuer•

As far as I remember there were 2 offers. One falsely labeled "2 star unlock" and a bit more expensive. That was taken down and the second 10$ offer you showed, popped up. People that bought the expensive one got a compensation via in-game mail. When you bought the normal 10$ offer, you are out of luck I guess.

1
UnlikeClockworkOPUltron•

The other offer was either 19.99 or 24.99 and it was not for a 2 Star Unlock, it was specifically for Slingshot Orbs.

1
Alatar1313•

I'm in the same boat. Just screwed I guess. Thanks foxnext!

1
UnlikeClockworkOPUltron•

Plan on calling Google Play later. They won't give me a refund even though I did not receive the item as purchased, but they did suggest I call them on the matter.

2
Alatar1313•

If it's refunded through google play, it seems likely your account would be banned by foxnext. Be aware you could be in for a larger fight than you might anticipate there.

1
UnlikeClockworkOPUltron•

That's fine. Then I'm done with the game and get hours of my life back. Honestly I've been playing so long it's just an abusive relationship if that's how it ends.

5
Alatar1313•

Fair enough. Good luck!

1
Raistlin43084•

So, you knew the offer was wrong, but you bought it any way? I don’t think you did anything wrong. If even argue it was smart.

The problem is this is the exact same company who marketed the Wakandans as the top tier raid team for months. If they aren’t going to be responsible in that matter, I would never expect them to be responsible for anything. Granted, false advertising is outright unethical, if not illegal, but FN sadly just does not care.

I feel for op, especially if it was an honest mistake, but FN will not address, much less remedy this situation. I also feel bad for the cm’s. It has to be hard to work for a company that it’s hard to be proud about how they treat their playerbase sometimes.

1
theassman316•

So the image in your link that shows the falsely advertised offer says you have 2 purchases left that means you did not buy that offer since purchase limit is 2

0
UnlikeClockworkOPUltron•

I did not take a screenshot of the offer after I bought the offer. This is right before purchase.

1
theassman316•

Why would you screenshot the offer before purchase and not after purchase ? Now you have zero proof to your claim I wouldn’t compensate you either

0
UnlikeClockworkOPUltron•

I literally have proof of my claim from the google purchase history. This was showing the offer.

Also, if you do your research in this thread...

https://www.reddit.com/r/MarvelStrikeForce/comments/eou5qt/new_offer_blantently_false/

The OP even said they changed the offer to say "No 2 Star" yet mine says 2 Star with multiple people confirming the offer was still there and available.

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I'm not trying to dupe anyone.

1