Had my JoyCon repaired. Sent it in with a little note saying we were excited for AC and they sent this back.
Posted Feb 6, 2020, 7:24 PM UTC
15K223
My question is if it’s considered official art or fan art. It was still made in Nintendo.
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Fan. It wasn’t commissioned by Nintendo.
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No- its official. Officially adorable and don't you dare say otherwise!
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Can’t argue with those facts. 😊
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Well, they technically paid for the time it took to make this!
8
Please please tell me how you sent it to them. I have two with drift!
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Just go to this link and they’ll get a shipping label emailed to you within a couple of days. Just have to fill out the form :)
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Thank you🙏🙏
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How long did you have to wait to get it back?
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Not very long. Maybe 2 weeks tops from start to finish.
13
aw. i hope the person who drew this has a good day.
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Thank you!!!
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Oh my god, you’re actually the person who drew this. I didn’t believe you at first! Have a great day!
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:) have a good day :)
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I second that
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Nintendo has amazing customer service. They’ve repaired my wii post-warranty like 4 times for FREE. Just gotta ask ❤️
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i wish they were that amazing with the rest of the world and not just USA😐
31
Yeah seems we're spoiled. I have also always had excellent service from them.
14
Japan gets games earlier, we get better service. Now we just need to have them come up with an exclusive benefit for each country
1
When I sent in my joycons they replied with a £30 bill
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How long ago was this?
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A while ago, before it blew up. Not that it matters, they're still charging full price for it in UK
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I got mine repaired for free in the UK November 2019. Must have changed policies?
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Oooooh
OOOOOOH
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If they changed the policies they might reimburse the people who paid in the UK; as that’s what they’re doing in the USA.
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Customer service done right
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3 words: frame. that. picture.
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They’ll repair your joycons ? And here I am with my third replacement
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[deleted]
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I need to get mine repaired. I have a day 1 set and the drift is a killer /: Do I just call them or is there an online form?
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I just set up a repair ticket about an hour ago. Here's a link: https://en-americas-support.nintendo.com/app/ask/ht/789
26
If my joy con has drift and a slight crack is it free or do I pay? I figure the crack negates it.
3
if they won't, just buy the sticks off of Amazon. There are full kits with 2 replacement joysticks and all the tools you will need for like $12. It's a super easy repair with several tutorials on YouTube if you get confused.
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Thank you!
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Bump
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Nintendo customer service is a small bright light in this dark world.
35
what the hell, that's so stinkin cute and wholesome. i love u nintendo repair person........ i wish i could make them soup or send them a care package LOL
34
Too sweet!!! :3
5
It's almost like we've been living in Animal Crossing all along.
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Oh wow. While Nintendo in my country is considered the most asshole company there is. I had to shoot 6 videos and write over 15 emails back and forth to prove that my Switch needs repair, and after they graciously agreed to receive it and two weeks past- they said it’s not broken.
26
What country are you from where Nintendo's customer service is so poorly managed?
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I would say Russia
6
UK is like this too
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And Spain, and basically all of Nintendo Europe... they absolutely suck.
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i’m from the uk and i had a good experience with nintendo when i spilt water on my 3ds! they replied within 24hrs and repaired it just like new within a month! they gave me a new outer shell (it was severely scratched) and updated the hardware for free (still had to pay from the actual repair tho) :)
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Finland too
4
Russia. The head of Nintendo Russia is a pure scum. He treats employees like they are sub humans- yells and curses at them at live events, fires people if he doesn’t like them. All his “cool things” are toxic and horrible- he does “pancake breakfast” when he cooks breakfast for the office- but everyone must come 2 hours earlier. At 6 a.m. Because hell no you are wasting work hours. Sales and customer service suffers from that. We just don’t have Amiibos, we don’t have Switch docks separately- because he thinks people don’t need that.
There was a petition to fire him but Nintendo Japan only sent him a warning.
My Switch was lagging very badly. I did a hard reset and everything. It took up to 20 seconds for it to turn on. If I pressed the power button- screen took 10 seconds to lit up, and “press any button 3 times” was not active after that for the same time, home button wake wasn’t working at all. They said lagging and slow response is normal. I was so pissed that I had to rely on cheating. I knew there was a software glitch when Stitch lost wifi if it was 15% charged or lower- I hoped repair person didn’t know that. So I drained my Switch and said that it looses wifi while in sleep mode. They missed that it was a glitch and just had to, finally, replace it.
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1
AWWW
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I had no idea they did repairs I bought new controllers;^; good thing I kept my old ones I'm getting them repaired now c:
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The free joycon drift repairs are all over the internet. Not quite sure how youve missed
15
I gots a case of dumb bitch disease
64
Same
15
All complaining with no problem-solving?
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My brain released a lot of dopamine when I saw this. I’m going to send in a note when I send my JoyCons, hopefully I’ll get a response like you did.
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aww mannnn... I literally got my joycon back today. its sitting at home by my mailbox. Im regretting not writing them a cute note lol
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[deleted]
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Nintendo is the literal definition of friendly!
23
attached bill "That'll be $5,000 bells"
Dollar bells
dolla dolla bells, y'all
hahaha pay up or get packin'!
Oh the 4900 dollar increase?
Premium for the drawing.
#Pay up!