Hi. I recently switched to comcast and have been having issues activating. When I originally received my modem, I had the same issue, but the tech said it had something to do with my current ISP being still active. They said once that service is disconnected to try to activate again. I tried going through the steps once more and it’s still having issues finding my gateway.
Is there a step I’m missing? I’m trying to activate through the app. Was the support rep right about this? I always thought overlapping service was as easy as plug and play. If they were correct, is there an amount of time required for service to be completely disconnected as to not interfere with the new modem?
Thank y







