Source
r/Costco•
removepower

Costco Online

I don't for the life of me understand why Costco and other online retailers keep listing items as "out of stock". Here's a IDEA for everyone. Let me at least purchase the item, and then ship it to me when you do have it in stock, so I don't have to go around searching in stores for shit. I understand that things are back ordered, but why are they trying to get us to go into the store and shop? Why not just ship me the toilet paper or whatever when your warehouse gets it. That way they can form a queue for people and you can simply just wait until its your turn for the item to ship to you. Its complete non sense that they want us to avoid stores yet are pretty much pushing us to because we can't order anything online because its "out of stock". They can also enforce limits for people as well.

Posted Mar 20, 2020, 4:06 AM UTC

18
cremefraiiche•

You buy more when you are in a store. Costco is all about that compulsive buy. You dont get the same effect online that's one reason and they're are plenty more.

5
removepowerOP•

I understand how the store usually works, but the store isn't working very well right now and they're trying to prevent the public from going out. and really this kind of applies to all online retailers, not just Costco.

2
GrrreatFrostedFlakes•

Yeah, this will never happen. This would be a nightmare To fill order this way.

3
removepowerOP•

I mean obviously I don't know how the logistics work, but whats different from doing that as opposed to having people just refresh the website 90 times a day?

3
GrrreatFrostedFlakes•

Because we can’t prepare for these scenarios. We’re in unknown territory right now.

Shipments are not consistent. Production can’t meet the demands of crazy hoarders. People are buying double or triple what they normally would.

Costco can’t sell things that’s they can’t promise to deliver on. When the outrageous and disproportionate levels of panic subside, you’ll be able to order no problem. Until then, this is all one giant question mark.

3
Nutz4reality•

I agree. Let me have a chance at toilet paper without looking on line several times a day. I order different things from Costco online but I have not ordered food yet. I looked tonight and it must depend on where you live for delivery. I didn’t see eggs or the package of rotisserie chicken that I usually buy in the cooler. We need to stay out of crowds for a while so I hope home 2 day delivery gets well stocked again

2
fuzzypineapple23•

Costco.com agent here!! Unfortunately we don’t do the “rain check” type of purchasing because we never know if we will really have stock of an item again. Yes KS brands will be back in stock but as far as other brands we are at there mercy. It would create a lot of unhappy people if we let members purchase products we cannot readily send out, when they may be waiting weeks for a product. Which means you call and get angry at me when I have no control over when or if we are restocking. Plus out of all the systems Costco has, we cannot always cancel order when you change your mind. Imagine waiting weeks for a product, getting fed up, calling to cancel your order and then me going sorry you have to wait for this item to ship for me to do anything about it.

2
squarepeg0000•

I've been thinking the same thing OP.

1
[deleted]•

[deleted]

1